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Remote Access ScamHelp

Remote Access Scam

We have had multiple clients sent to us by the local banks to redo and clear thier systems after allowing scammers in via remote.

Remote access scams occur when a scammer contacts an individual and may, for example, pretend to be a staff member from a large and established company, often relating to telecommunications.

The scammer may try to talk the victim into buying unnecessary software or a service to ‘fix’ their computer or mislead the victim into providing personal details and/or banking and credit card details.
The caller may also request the victim to download remote access software to the victim’s computer to ‘find out what the problem is’ and direct them make payments to the scammers own account or perform transfers.


Warning Signs:

A representative from a large and established company may phone you out of the blue advising they have detected internet or performance issues with your computer or modem

  • The representative may request remote access to your computer
  • The representative may ask you to log into your internet banking
  • The representative may advise they need to refund your account
  • The representative may inform you they have overpaid your account and may instruct you to return the funds

How to protect yourself from a remote access scam:

  • Never give an unsolicited caller remote access to your computer.
  • Never give your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source.
  • If you receive a phone call out of the blue about your computer and remote access is requested – hang up – even if they mention a credible company.
  • Make sure your computer is protected with regularly updated anti-virus and anti-spyware software, and a good firewall. Research software first and only purchase software from a source that you know and trust.

If you have fallen victim to a scam or you receive a lot of unsolicited emails and phone calls consider changing your email address and phone numbers.


Ask us how we can help protect your systems?

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