Is this support easy to use?
Yes. Once you’ve allowed us access to your pc you don’t need to do anything. Our support technician will investigate the issue, as if we were sitting at your desk. If our support team doesn’t require any more information from you than you can carry on with any other non-computer-based tasks.
is it secure?
Yes. There is a secure, 128-bit encrypted, connection between us and your computer that prevents anyone else from getting access or seeing what’s happening on your computer. Once our technician has ended the session we will not be able be to reconnect to your computer until you request another session.
Can you control my pc at any time?
No, we are not able to access your computer until you have responded on your computer to a request for remote it support. Similarly, once we have closed access to your computer, we will not be able to access it again until you have again requested and confirmed access.